Legal
Cancellation Policy
We keep cancellations simple and fair. Here's exactly how cancellations, changes and refunds work.
The short version: cancel free of charge with more than 7 days notice before your scheduled pickup. Cancellations made within 7 days may incur a fee. No-shows are charged in full.
Free cancellation window
You may cancel any reservation free of charge with more than 7 days notice before your scheduled pickup time. When cancelled within this window, any amount charged is refunded in full to your original payment method.
Late cancellations
Cancellations made 7 days or less before the scheduled pickup may be subject to a cancellation fee of up to 50% of the booking total, reflecting the chauffeur and vehicle reserved for your trip. The exact fee is communicated at the time of cancellation.
No-shows
If a passenger fails to appear at the agreed pickup location and cannot be reached, and no prior cancellation was made, the booking is treated as a no-show and charged in full. For airport and port pickups, please ensure your contact number is reachable so our chauffeur can locate you before a no-show is recorded.
Modifications & changes
Need to change your pickup time, location, vehicle or passenger count? Contact us as early as possible. We accommodate changes whenever availability allows, at no charge for minor adjustments made more than 7 days in advance. Significant changes may affect the rate.
Delays & flight tracking
We track flights and, where possible, cruise disembarkation. A delayed flight or ship is not treated as a late cancellation — we adjust your pickup at no extra charge. Please keep your flight and cruise details accurate so we can do so.
Weather & circumstances beyond control
In the event of severe weather, natural events, or other circumstances beyond reasonable control that prevent service, we will work with you to reschedule or provide a refund where service cannot be performed. Such situations are handled case by case with fairness as our guide.
Refund processing
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, refunds typically appear within 5–10 business days.
How to cancel or change a booking
The fastest way to cancel or modify is to call us at (305) 433-4568 — we're available 24/7. You may also email info@portmiamitransfers.com with your booking name and confirmation details. Please include your reservation reference where possible.
This Cancellation Policy forms part of our Terms & Conditions. See also our Privacy Policy.
Need to make a change?
We're here around the clock to help with cancellations, changes or a brand-new booking.