Legal
Privacy Policy
We respect your privacy and are committed to protecting the personal information you share when booking a private transfer with us.
This Privacy Policy explains how Port Miami Transfers ("we," "us," or "our") collects, uses, discloses and safeguards your information when you visit our website or book our private cruise port transfer services. By using our website or services, you consent to the practices described below.
Information we collect
We collect information you provide directly and information gathered automatically:
- Booking & contact information: name, phone number, email address, pickup and drop-off locations, travel dates and times, flight or cruise details, number of passengers and any special requests (e.g. child seats).
- Payment information: processed securely through our third-party reservation and payment providers. We do not store full card numbers on our own servers.
- Automatic data: standard technical information such as IP address, browser type, device, and pages visited, collected via cookies and similar technologies to improve the site.
How we use your information
- To process, confirm and fulfill your transportation reservation.
- To communicate with you about your booking, including confirmations, updates and pickup coordination by phone, email or SMS.
- To track flights and cruise schedules so we can adjust pickup times.
- To respond to inquiries and provide customer support.
- To improve our website, services and customer experience.
- To comply with legal obligations and enforce our terms.
Cookies
Our website uses cookies and similar technologies to remember preferences, understand how the site is used, and improve performance. You can control or disable cookies through your browser settings; some site features may not function properly if cookies are disabled.
Third-party services
We share information only as needed to deliver our services, including with: our online reservation and payment processing providers; the chauffeur fulfilling your transfer; and service providers that help us operate the website. We do not sell your personal information. Third-party providers maintain their own privacy practices, and we encourage you to review them.
Data security
We implement reasonable administrative, technical and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your choices & rights
You may request to access, update or delete the personal information we hold about you, and you may opt out of promotional communications at any time by contacting us. Depending on your location, you may have additional rights under applicable privacy laws.
Children's privacy
Our services are intended for adults booking transportation. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.
Changes to this policy
We may update this Privacy Policy periodically. Changes take effect when posted on this page, with the "Last updated" date revised accordingly.
Contact us
Questions about this Privacy Policy? Reach us at info@portmiamitransfers.com or (305) 433-4568.
See also our Terms & Conditions and Cancellation Policy.