Terms & Conditions

1. Acceptance of terms

These Terms & Conditions govern your use of the Port Miami Transfers website and the private transportation services we provide. By making a reservation, you confirm that you have read, understood and agree to be bound by these terms.

2. Our services

We provide private, pre-arranged ground transportation between airports, hotels, residences and cruise ports throughout South Florida, including PortMiami. All bookings are private — your vehicle is reserved exclusively for your party. We do not operate shared or pooled rides.

3. Reservations

Reservations may be made online, by phone or by email and are subject to availability. A booking is confirmed only when you receive a confirmation from us. You are responsible for providing accurate pickup and drop-off details, flight or cruise information, passenger counts and any special requirements at the time of booking.

4. Pricing & payment

• All quoted rates are all-inclusive — gratuity, tolls and standard fees are included.
• Optional add-ons are charged separately: child car seats ($25 each) and Meet & Greet service ($40, available for Sedan & SUV).
• Payment is processed securely through our online reservation system. Your card is charged upon confirmation unless otherwise arranged.
• Rates may vary by vehicle type, route, distance, time of day and special requests. Significant itinerary changes may affect the price.

5. Flight & cruise tracking

For airport pickups we monitor your flight and adjust pickup timing for delays at no additional charge. For port pickups we monitor disembarkation where possible. You agree to provide accurate flight numbers and cruise details so we can do so.

6. Passenger responsibilities

• Be ready at the agreed pickup time and location. Excessive wait times beyond a reasonable grace period may incur additional charges.
• Provide a valid contact number reachable on the day of travel.
• Ensure all passengers comply with applicable safety laws, including seat-belt use.
• You are responsible for allowing sufficient time to reach your cruise or flight; we recommend generous buffers on embarkation days.

7. Luggage

Standard allowance is two large suitcases plus one carry-on per passenger; larger vehicles accommodate more. Please disclose oversized items or additional luggage at booking so we can assign an appropriate vehicle. We are not liable for items left in vehicles, though we will make reasonable efforts to return them.

8. Delays & circumstances beyond our control

We are not liable for delays or failures to perform caused by circumstances beyond our reasonable control, including traffic, weather, road closures, accidents, mechanical issues or acts of God. We recommend scheduling pickups with adequate buffer time, particularly for time-sensitive cruise departures.

9. Conduct

For the safety of passengers and chauffeurs, smoking and illegal substances are prohibited in our vehicles. We reserve the right to refuse or terminate service for abusive, unsafe or unlawful behavior without refund.

10. Limitation of liability

To the fullest extent permitted by law, our liability arising from the services is limited to the amount paid for the affected booking. We are not liable for indirect, incidental or consequential damages, including missed cruises or flights resulting from circumstances beyond our control.

11. Cancellations

Cancellations and changes are governed by our Cancellation Policy, which forms part of these terms.

12. Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any disputes shall be subject to the courts located in Miami-Dade County, Florida.

13. Changes to these terms

We may update these Terms & Conditions from time to time. The version posted on this page at the time of your booking applies to that booking.

14. Contact

Questions? Contact us at info@portmiamitransfers.com or (305) 433-4568.